"We introduced this fee because we felt it was the best option at the time to protect the livelihoods of our franchisees, who are small business owners in their local communities," he said. "It's not enough that you pay about 30 per cent extra on a delivery order, you're now being charged an actual delivery fee."ĭomino's Asia-Pacific CEO Josh Kilimnik said the company was pleased to give customers a win in the current inflationary environment. "Just noticed this on my recent order," one unhappy Aussie posted on Reddit at the time. If you are not willing to pay for delivery, just go pick it up. Those prices have not risen despite triple digit cost increases. The service fee was originally 6 per cent, but then quietly increased sometime after its introduction. Delivery labor costs roughly 300 more than it did just 3 or 4 years ago and 5.99/7.99 pizzas are national offers that franchisees must offer and cannot adjust the price of. The fee was first introduced in July 2022 in an effort to offset the impact of rising fuel costs on franchisees' delivery operations, but proved incredibly unpopular among customers, many of whom complained the fast-food chain already charged a significant premium on its delivery menu.Īlso read: Jetstar launches $89 flash flight saleĪlso read: Aussies overpaying hundreds for internet: 'Outrageous'Īlso read: ATO scam Aussies need to watch out for In a win for inflation-weary pizza lovers around the nation, Domino's Pizza has announced the elimination of their unpopular 7 per cent delivery service fee at all of their restaurants nationally. "Our franchise partners continue to consider pay rates and delivery allowances on a store-by-store basis, and we will always work hard to support colleagues to ensure we can keep delivering our great value, piping hot pizzas to customers with the levels of service they know and love.Domino's introduced the delivery service charge in July 2022. In addition to softening the blow of increased fuel costs, this delivery charge is also helping us to mitigate against the impact of increased labour and food costs on our business, and to allow us to continue to invest in our products and team members. "With the rising cost of living it is a real struggle."ĭomino's said it is considering pay rates and delivery allowances on a store-by-store basis.Ī Domino's spokeswoman said: “We introduced a small delivery charge, because, like many businesses, Domino’s is facing unprecedented increases in labour and food costs as well as fuel. The manager at the shop can't do anything other than pass it on to the area manager. "Two weeks ago all the drivers signed a piece of paper and handed it to management, but we've not heard anything back from that," he continued. The driver said he works five days a week, earning £9.75 an hour, and spends £20 a day on petrol covering a distance of at least 50 miles per shift. And now it's credit card orders only we don't get any tips." Not in this lifetime - especially when Gotham Pizza is right across the street. I’m never going to pay 4.99 to Dominos for a delivery charge and then tip the delivery person another 5.00. I cancelled my order and deleted the Dominos app permanently. "The customer probably thinks the £1.99 they pay for delivery goes to the drivers, but we only get 20p of that because when it used to be free delivery we would get £1. I just saw a delivery charge of 4.99 on my order. We are asking the company to cover the fuel costs and there should also be wear and tear cover because we are using our own cars. "Around 50% of the time I'm stuck in traffic and that costs a lot in fuel. READ MORE: RMT workers striking on Newcastle Central Station picket line determined to win pay and jobs row Now, the petrol prices are absolutely out of control, it's crazy. Yes, we cook up the handmade pizza of your dreams, but we also have sandwiches, pastas, salads, and chicken and don’t forget. First it was pizza, and today it’s a whole range of delicious options. For nearly 60 years, people have depended on Domino’s for carryout and delivery. I worked at dominos for 11 years and an increase in delivery charge was never seen by the employees when I left about a year ago, Delivery was 4.49 and drivers got 1.10 per delivery for mileage while making 5/ hr while on the road. "It used to be a really good job when petrol prices were low. Domino’s Carside Delivery Is Contact-Free Carryout. But as drivers have to use their own cars and pay for fuel as well as maintenance, the employee - who wishes to remain anonymous - said he is effectively spending more on petrol than he earns. The driver, who works at the South Gosforth branch of the major takeaway outlet, said that he only receives £1.20 towards the cost of fuel for each journey he makes, despite the delivery charge for customers being £1.99. A Domino's pizza delivery driver from Newcastle said it is a struggle to make ends meet as the chain's refusal to cover the rising petrol charges means he's working at a loss.
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